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Student Services Assistant
- Location
- West Dean
- Recruiter
- West Dean College
- Contract
- Permanent
- Salary
- £13,000 per annum
Job description
Student Services Assistant
West Dean College | West Sussex | Permanent | £13,000 per annum (£26,000 FTE)
About the Role
Are you organised, approachable and passionate about providing excellent support to students?
We’re looking for a Student Services Assistant to join our Academic & Student Services team and become a friendly and reliable first point of contact for students on our award-bearing programmes.
This is a varied, student-focused role where you’ll help students navigate College life, provide practical guidance, respond to queries and make sure they know where to go for the support and services available to them.
You’ll play an important part in creating a positive and inclusive student experience, working closely with the Student Welfare Team, Student Association and colleagues across Academic & Student Services.
What You’ll Be Doing
You’ll provide day-to-day support to students, responding to questions and helping them access the right services and information. You’ll build positive relationships with students, ensuring they feel listened to, supported and comfortable raising questions or concerns.
You’ll also support student wellbeing initiatives, campaigns and activities, including student feedback surveys, the National Student Survey and wellbeing and engagement activities.
A key part of the role will be supporting important moments in the student journey, including Registration and Induction, Open Days, Graduation, Student Shows, Exhibitions and other College events.
Alongside your student-facing responsibilities, you’ll maintain accurate student records and databases, respond to enquiries by email and telephone, prepare routine correspondence and provide general administrative support to the team.
About You
You’ll have previous administration experience, ideally gained in a customer-facing or education environment, and excellent organisational and communication skills.
You’ll be approachable, positive and solutions-focused, with the ability to build effective relationships with students, colleagues and external contacts.
You’ll be confident handling information accurately and confidentially, with a good understanding of data protection. You’ll also be numerate, comfortable using Microsoft Office and able to support meetings by preparing agendas and taking minutes.
You’ll be able to manage competing priorities, remain calm under pressure and work collaboratively as part of a team.
An arts or arts-related qualification and experience of working within an education environment would be desirable.
About West Dean
West Dean is a unique place to work and visit, bringing together education, arts, design, craft, conservation, heritage and hospitality.
Our Sussex campus is set within the beautiful 6,350-acre West Dean Estate in the South Downs National Park, providing an inspiring environment for our students, staff and visitors.
Working at West Dean means becoming part of a community that values creativity, craftsmanship, sustainability and inclusivity, while helping to deliver an exceptional student experience.
Working Hours and Salary
This is a permanent, part-time position working 17.5 hours per week (0.5 FTE), Monday to Friday, 9.30am to 1.00pm.
Salary: £13,000 per annum (£26,000 FTE).
Benefits
You’ll receive a pro rata equivalent of 33 days’ holiday, including bank holidays, alongside a range of benefits including:
Generous contributory pension scheme, with matching from 4% to 7.5%
Employee Assistance Programme
Mental Health First Aiders
Cycle to work scheme
Free entry to West Dean Gardens
Discounts on retail goods in our two Sussex shops
Free and discounted places on short courses at West Dean College
Free use of West Dean Sussex facilities, including the swimming pool, library and tennis courts
Subsidised bed and breakfast rates at the Sussex campus
Why Join Us?
This is an opportunity to make a real difference to the day-to-day experience of our students.
If you’re someone who enjoys helping others, takes pride in providing an excellent service and would love to work in a creative and inspiring educational environment, we’d love to hear from you.
How to Apply
If you’re ready to bring your skills, experience and enthusiasm to West Dean, please apply via our careers site.
Interviews are scheduled to take place w/c 7 September 2026. Early applications are encouraged as interviews may take place sooner.
Application deadline: 31 September 2026.