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Fittleworth, first founded in 1984 out of a small family garage, is now one of the UK’s leading home dispensing companies. We pride ourselves on providing a personalised, trusted and dedicated first-class home delivery service to our clients catering to all stoma, continence and wound care appliance needs.
We are looking for an exceptional Customer Service Team Leader to manage, develop and engage a team of Customer Service Advisors to deliver an unrivalled customer service experience to our clients and healthcare professionals. You will be working as part of a high-volume service environment and oversee all aspects of the day-to-day people and operational management of the team.
The successful candidate will:
Previous experience required:
This is a full-time position: working hours range from 08:00am – 20:00pm on a shift basis with occasional Saturdays 09:00am – 13:00pm.
As well as priding ourselves on the commitment we provide to our clients, at Fittleworth we also recognise the commitment to our employees in providing an engaging and rewarding working environment. As such, we offer a competitive salary with annual review, private healthcare, life insurance cover, a highly competitive pension scheme, 25 days holiday (plus statutory Bank Holidays), access to our bespoke discount platform, discounted gym membership, access to our Employee Assistance Programme, and access to our award-winning culture of going the extra-mile.
Any personal information you share with us will be treated in line with our company Privacy Notice, available via legal notices on our website. Fittleworth provides equal employment opportunities to all employees and applicants for employment without regards to race, religion / belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.
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