Night Porter – Full-Time, Permanent

The Mandolay Hotel, Guildford
£15.72 per hour, including holiday pay
45 hours per week | 5 days over 7 | Permanent, full-time

We’re looking for a reliable and professional Night Porter to join our Front Office team at The Mandolay Hotel, a four-star hotel in Guildford.

As a Night Porter, you’ll help provide a smooth, safe and efficient overnight service while maintaining our high standards of guest care and customer service. This is a permanent, full-time position working 45 hours per week across five days out of seven, including weekends and bank holidays.

Key Responsibilities

• Provide a warm and professional welcome to guests arriving during the night
• Complete late guest check-ins and assist with early departures
• Use Oracle OPERA Cloud Property Management System to manage reservations, guest profiles, check-ins, check-outs and hotel records
• Carry out a thorough handover with the Reception and Front Office teams at the start and end of each shift
• Respond to guest enquiries, requests and concerns throughout the night
• Maintain the security and safety of the hotel, guests and team members
• Carry out regular security and fire safety checks
• Assist with the preparation of public areas and meeting rooms when required
• Complete general night porter and front-of-house duties
• Support the Night Manager and Front Office Manager with the smooth running of the hotel overnight

Skills and Experience

• Previous experience as a Night Porter, Hotel Receptionist, Night Auditor or in a similar hotel role is desirable
• Previous experience using Oracle OPERA Cloud or another hotel property management system is desirable
• A good standard of spoken and written English
• Excellent customer service and communication skills
• A friendly, calm and professional manner
• The ability to work independently and use initiative
• Good attention to detail and reliability
• Confidence working overnight shifts and dealing with guests

Salary and Hours

• £15.72 per hour, including holiday pay
• 45 hours per week
• Five days over seven
• Permanent, full-time contract
• Night shifts, including weekends and bank holidays

Benefits

• Access to Wagestream, allowing you to track your earnings in real time and access up to 40% of your earned wages before payday
• Employee recognition awards for exceptional customer service
• Company pension scheme
• Full induction and job training
• Opportunities for career development and progression within the hotel
• Supportive and friendly working environment

This role would suit an experienced Hotel Night Porter, Night Receptionist, Night Auditor, Hotel Receptionist or Front of House Assistant looking for a permanent night-shift position in Guildford.

Apply today to join the Front Office team at The Mandolay Hotel.